Front Office
Overview
The Front Office handles all guest accounting, check-in, and check-out. Room charges (room/tax/service charge)
are automatically posted on cheek-in.
Guest Pre-Registration/Check-In
Guest pre-registration and or check-in is fast and efficient with SHMS. Registration cards can be printed in
advance to be ready upon arrival.
The actual check-in process allows the creation of multiple folios, room change for unregistered guests, change of
method of payment, and cash transactions in separate currencies.
Walk-In Guests
SHMS instant check-in for walk-in business with same-day facility is simple and efficient. SHMS automatically
assigns a vacant and ready (VR) room based on conditions specified by the front office personnel.
Local guests (where local guests are exempt from tax charges) are supported as well as handicap and smoking
selection.
Manual and Auto Room Charges
SHMS allows night audit or front desk personnel to post nightly room charges manually, by selecting the room
and having SHMS calculate the charges, or automatically, and SHMS will post charges where applicable to all
folios in-house.
Cashier Balancing
Every transaction is stamped with the operator's name, date and time. Cashier reports can be printed per shift or as
an all inclusive report to help balance cash drawers and to close a shift.
Front Office Reports
There are various reports available to help manage the front office. These include, arrival report (hot-key on
screen), departure (hot-key on screen), group arrivals, reservations by room, status, agent, and date, and the a.m.
report, expected arrivals, and expected departures reports.
Guest Check-Outs
Multiple check-out and payment options. Currency transaction processing at check-out. Guests may pay in one
currency and receive change in another under the control of SHMS.
Multi-Currency
Make cash receipts and pay outs 'm any currency. SHMS converts to base currency and report on exchange gains
and loss.
Process departmental or profit center transactions in local or base currency.
Report in base currency. Interface to G/L in any currency.
Guest Accounting
See summary and detail of every guest transaction during stay, reprint exact replica of folio given to guest at
check-out.
Process guest late receipts and payments, process no-show penalty G/L transactions, process reports on guests
status after check-out, and report on property activity over the year.
Hot-Keys
Hot-key into any guest folio, room availability, room status, arrivals, departures, five-year room rack, 50-day room
rack, reservations, registrations, packages, and more.
Most hot-keys are global (available in all modules). Others are operational and context sensitive. Context
sensitive hot-keys are automatically triggered if invalid data is entered into a key field.
Hot-keys also have depth. Multiple hot keys can be activated providing multiple windows on the screen.
Hot-key windows are also touch sensitive and will find data based on actual keys typed.
Room Changes
SHMS features requested and defective room changes.
Requested room change can occur when guests request a change of room. Room rates are adjusted depending on
the direction of the room change. Requested room changes within the same category of room does not affect the
room rate for the guest.
Defective room change occurs when there is a fault with a room. Special room rates can be applied. SHMS
prompts for a special room rate if the room change results in a vertical movement.